SCT Privacy Policy and Notice

This is the privacy statement of SCT Surface Coating Technologies CC. In this document, “we” or “us” refers to the company SCT Surface Coating Technologies CC.

SCT Company Details:

Registration number 1991/29083/23 - registered in the Republic of South Africa. Registered business address: 219 Barkston Drive, Blairgowrie, 2194.

This privacy policy is an advisory policy regarding any information that we record about you as a website user and how we protect your privacy. It covers both information by which you can be identified and information does that not reveal your identity.

It is our express intention to protect your privacy and confidentiality. We understand that all users of our website would like to be assured that their data will not be used for any unintended purpose, and that this data will not accidentally fall into the hands of a third party. If you believe our policy falls short of your expectations or that we are failing to abide by our policy, kindly email us at info@sct.co.za.

We do not share, sell, or disclose to a third party, any personally identifiable information collected on this site – unless in exceptional circumstances outlined in the detail of this policy.

The paragraphs that follow detail what we do with information we may collect from you  - either through our website or because it has been provided to us in some other way. Other important information pertaining to privacy law such as the target audience of the website, disclosure to government institutions and where our data is processed is also briefly outlined.

1. Business and personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of conducting business, such as information you give us in your capacity as a prospective client. We undertake to preserve the confidentiality of the information and the terms of our relationship. It is not used for any other purpose. We expect you, as a user, to reciprocate this policy.

This information is used:

1.1. To provide you with the services which you request;

1.2. To verify your identity for security purposes; and

1.3. To market our services and products.

Note that information which does not identify any individual may be used in a general way by us or by third parties, to provide class / group information, for example relating to demographics or usage of a particular page or service.

We keep information as part of our business record for a minimum of five years.

2. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours. This information is used:

2.1. To correspond with you or deal with you as per your enquiry;

2.2. In a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site; and

2.3. To send you news about the services to which you have signed up.

3. Information you post on our website

Information you send to us by posting to a forum or blog or any other company platform is stored on our servers or the relevant hosting servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. This information does not allow us to identify a person.

5. Third party advertising information

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

6. Information we obtain from third parties

Although we do not disclose your personal information to any third party we do receive data that is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information renders you identifiable.

7. Content you provide to us with a view to be used by third party

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. If it is made publicly available on one of our platforms, you will have no control whatsoever as to how it is used.

8. Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not have access to the full functionality of our website. Here are the ways we use cookies:

This information is used:

8.1. To record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, unfortunately, your visit to our website may not be as efficient as originally intended.

8.2. To allow essential parts of our website to operate for you.

8.3. To operate our content management system.

8.4. To operate the online contact or quick contact form - the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser.

8.5. To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

8.6. To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

8.7. To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days.

8.8. To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

9. Sending a message to our enquiry system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business service.

10. Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. This is unlikely, but it is a matter for our sole discretion as to whether we do give information, and, if we do, which information we give.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

11. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for five years before destroying or deleting it.

12. Re-marketing

We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.

13. Affiliate information

This is information given to us by you in your capacity as our business affiliate, supplier, or a customer of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy.

14. Use of site by children

We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.

15. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

16. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you. However it is ultimately your choice as to whether you wish to use our website or not.

17. Review, update or remove personally identifiable information

At any time you may review, update or request to remove your personally identifiable information. To do so, please email info@sct.co.za . To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

18. Data processing sites

Our website is hosted in the Republic of South Africa. We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Accordingly data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.

If you have any questions regarding our privacy policy, please contact us at info@sct.co.za

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